0
Skip to Content
WealthBase
WealthBase

Financial Advice Provider Disclosure

WealthBase Limited (FSP1009282) is a Financial Advice Provider (FAP) licenced and regulated by the Financial Markets Authority of New Zealand.

Office contact details

Physical & Postal address: 14 Rangitane Street, Palmerston North 4414

Phone: 0210452599

Email: info@wealthbase.co.nz

Website address: www.wealthbase.co.nz

Nature and scope of our financial advice service

We can provide you with financial advice about KiwiSaver.

The product providers we work with include but are not limited to:

  • Generate KiwiSaver Scheme

  • Milford KiwiSaver Plan

  • Pathfinder KiwiSaver Plan

Conflicts of interest

Your interests are our priority, and consultations are free of charge. WealthBase does have business relationships with product providers who pay us commission if you invest in their KiwiSaver Schemes. There is however no obligation whatsoever to modify any aspect of your current KiwiSaver arrangement following a consultation.

For services in relation to KiwiSaver products commissions may be paid to us by the product provider as follows:

  • Upfront introduction commission.

  • Ongoing commission – a percentage of the value of your KiwiSaver investment balance.

We will provide you with more specific details of these commissions when we have more information about your needs and personal circumstances.

Our internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Where possible, we try to resolve your complaint immediately.

If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Dispute Resolution Service (FDRS). This service will cost you nothing, and will help us resolve any disagreements.

You can contact the Financial Dispute Resolution Service (FDRS) at:

Address: Level 4, 142 Lambton Quay, Wellington 6011, New Zealand
Freepost 231075, PO Box 2272, Wellington 6140, New Zealand

Telephone number: 0508 337 337

Email address: enquiries@fdrs.org.nz

Duties information

WealthBase and its advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We have a duty to:

  1. Prioritise your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.

  2. Exercise care, diligence and skill in providing you with advice.

  3. Meet the standards of competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services.

  4. Meet the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct for Financial Advice Services.

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.